Refund policy

Australian Orders

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at blankspaceinteriordesign@outlook.com. Please note that returns will need to be sent to the following address: Shed 4/12 Icon Drive, Delacombe, 3356, Victoria, Australia.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at blankspaceinteriordesign@outlook.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at blankspaceinteriordesign@outlook.com.

International Orders (USA)

 

Returns (Change of Mind)

We accept change-of-mind returns within 14 days of delivery.

To be eligible for a return:

  • Item must be unused and in original condition

  • Item must be in original packaging

  • Proof of purchase is required

Customers are responsible for all return shipping costs, including international shipping fees. Original shipping costs are non-refundable.

Return Shipping (International Orders)

Customers are responsible for arranging and paying for return shipping to Australia.
We strongly recommend using a trackable shipping service, as we are not responsible for items lost in transit.

Any customs duties or import fees incurred when returning items to Australia are the responsibility of the customer. If such fees are charged to us, they will be deducted from the refund amount.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the damaged item(s)

  • Photos of the outer packaging

If approved, we will offer a replacement, store credit, or refund. Claims submitted after 48 hours may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Used items

  • Items not in original condition

  • Gift cards

  • Final sale or clearance items

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method in AUD (Australian Dollars).
Your bank or payment provider may apply conversion rates or fees. We are not responsible for currency conversion fees or exchange rate differences.

Refused Shipments

If an order is refused due to unpaid customs duties or taxes:

  • Return shipping fees

  • Any customs charges

  • Original shipping costs

will be deducted from your refund.

Australian Consumer Law

As an Australian business, we comply with Australian Consumer Law. Nothing in this policy excludes or limits your rights under applicable consumer protection laws.